Refund policy

Return and Refund Policy

Last Updated: [sunday]

At [Cartjoy], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, the item must:

- Be returned within [Saturday DAYS] of delivery.
- Be unused, unworn, and in its original condition.
- Include all original tags, packaging, and accessories.
- Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these conditions.

Return Timeframe

Customers must request a return within [Saturday DAYS] of receiving their order.

To initiate a return, please contact us at:

Email: [samujhr96@gmail.com]

Please include your order number and the reason for the return.

Refund Process

Once we receive and inspect your returned item:

1. We will notify you regarding the approval or rejection of your refund.
2. If approved, your refund will be processed within [24 hours REFUND PROCESSING TIME].
3. Refunds will be issued to the original payment method used during checkout.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Exchange Policy

We offer exchanges for eligible items in the following situations:

- Incorrect item received
- Defective product
- Size replacement (subject to availability)

To request an exchange, contact us at [samujhr96@gmail.com] within [Saturday DAYS] of delivery.

If the requested replacement item is unavailable, we may offer a refund or store credit.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

1. Contact us within [Saturday DAYS] of delivery.
2. Send clear photos of the product and packaging.
3. Include your order number and a description of the issue.

Email all information to:

[samujhr96@gmail.com]

After review, we will arrange a replacement, exchange, or refund as appropriate.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

- Items marked as Final Sale
- Gift cards
- Personalized or customized products
- Products that have been used, washed, altered, or damaged by the customer
- Products returned without original packaging or tags
- Any item specifically identified as non-returnable on the product page

Return Shipping Costs

If the Return Is Due to Our Error

If you received:

- A defective item
- A damaged item
- An incorrect item

We will cover the return shipping costs.

If the Return Is Due to Customer Preference

If the return is due to:

- Change of mind
- Incorrect size selected by customer
- No longer wanting the item

The customer may be responsible for return shipping charges.

Any applicable shipping deductions will be communicated before the return is processed.

Cancellation Policy

Orders may be canceled before they are shipped.

Once an order has been dispatched, it cannot be canceled and must follow the return process outlined above.

For any return, refund, or exchange inquiries, please contact:

Store Name: [Cartjoy]
Email: [samujhr96@gmail.com]
Business Address: [ chandigarh sector 39W]

We appreciate your trust in [Cartjoy] and are committed to providing a smooth and fair shopping experience.